Cancellation Policy| Angelic Connections3

CANCELLATION, RESCHEDULING & REFUND POLICY

Angelic Connections3

Last updated: 2 October 2026

Angelic Connections3 understands that circumstances can change and customers may occasionally need to cancel or rearrange an appointment.

This policy explains our cancellation, rescheduling, no-show and refund arrangements.

Nothing in this policy limits or removes any rights you have under applicable UK consumer law.

Website: angelicconnections3.com

Email: support@AngelicConnection3.com

1. Appointment Cancellations

If you need to cancel a booked appointment, please contact Angelic Connections3 as soon as reasonably possible.

We ask that customers provide at least 48 hours' notice before the scheduled appointment time.

Cancellation requests can be made through the available cancellation facility associated with your booking, where provided, or by contacting support@AngelicConnection3.com.

2. Rescheduling an Appointment

If you need to change the date or time of your appointment, please provide at least 48 hours' notice.

Where sufficient notice is provided and another suitable appointment is available, we will normally allow the booking to be moved to an alternative available date or time.

Appointments are subject to availability, and we cannot guarantee that a particular replacement date or time will be available.

3. Cancellations With Less Than 48 Hours' Notice

Where a customer cancels an appointment with less than 48 hours' notice, Angelic Connections3 may make a reasonable cancellation charge or deduction where permitted by law.

Any amount retained will be based upon the circumstances and the loss reasonably resulting from the late cancellation.

We will not impose an excessive or disproportionate cancellation charge.

Where appropriate, we will take reasonable steps to reduce losses resulting from a cancellation.

This section does not affect any statutory cancellation or refund rights that apply to your purchase.

4. No-Shows

If you fail to attend your scheduled appointment without cancelling or contacting Angelic Connections3, your appointment will be treated as a no-show.

A no-show means that appointment time was reserved specifically for you and could otherwise have been offered to another customer.

Where you fail to attend without notice, the amount paid for the appointment will normally not be refunded or transferred, to the extent that retaining the amount reasonably reflects the loss incurred by Angelic Connections3 as a result of the missed appointment.

This does not affect your statutory consumer rights.

Angelic Connections3 may exercise reasonable discretion in genuine exceptional circumstances.

5. Late Arrival

Please attend or join your appointment at the agreed time.

If you arrive late, we will make reasonable efforts to provide your service during the time remaining.

However, where another appointment follows yours, it may not be possible to extend the session beyond the originally scheduled finishing time.

Being late does not automatically entitle you to additional appointment time, a partial refund, a full refund or a replacement appointment.

Where Angelic Connections3 is responsible for a significant delay, we will take reasonable steps to provide the service appropriately or arrange a suitable alternative.

6. Technical Problems With Online Appointments

Some Angelic Connections3 services are delivered online, including through Zoom.

Customers are responsible for having a suitable internet connection, compatible device and access to the relevant platform.

If a technical problem on your side prevents you from attending or completing an appointment, please contact us as soon as reasonably possible.

We will consider the circumstances fairly, but a replacement appointment or refund cannot automatically be guaranteed where the problem was outside our control.

If a significant technical problem on our side prevents us from providing your service, we will offer an appropriate remedy, which may include rescheduling or a refund where applicable.

7. If Angelic Connections3 Cancels Your Appointment

Occasionally, illness, emergencies, technical problems or other circumstances may require Angelic Connections3 to cancel or rearrange an appointment.

Where we cannot provide your booked service, we will offer an appropriate solution.

This will normally include the choice of moving your booking to another mutually suitable available appointment or receiving a refund for the service we are unable to provide where you are entitled to one.

You will not lose your payment simply because Angelic Connections3 cancels an appointment and does not provide the booked service.

8. Statutory 14-Day Cancellation Rights

If you purchase a service online, by telephone or through another form of distance communication, you may have a statutory right under UK consumer law to cancel the contract within 14 days, depending upon the circumstances and type of purchase.

This statutory cancellation period is separate from our normal 48-hour appointment cancellation policy.

Nothing in this policy removes or restricts your statutory cancellation rights.

9. Appointments Taking Place Within the 14-Day Cancellation Period

You may choose to book an appointment that takes place before the applicable statutory 14-day cancellation period has ended.

Where required by law, we may ask you to expressly request that Angelic Connections3 begins providing the service during that cancellation period.

If you cancel after we have begun providing the service at your express request, you may be required to pay an amount proportionate to the service already provided, where permitted by law.

If the service has been fully performed following your express request to begin during the cancellation period and you have acknowledged that your statutory cancellation right will be lost once the service has been fully performed, your statutory right to cancel may end once the service has been completed.

10. Digital Content

Different cancellation rules may apply to digital content such as downloadable materials, digital artwork, course materials, recordings or other digital products.

Where paid digital content is supplied immediately during an applicable statutory cancellation period, we may ask you to expressly consent to the supply beginning immediately and acknowledge that you may lose your statutory right to cancel once the relevant legal requirements have been satisfied.

Nothing in this policy affects your statutory rights where digital content is faulty, not as described or otherwise fails to meet applicable legal requirements.

11. Personalised and Custom-Made Products

Some Angelic Connections3 products and services are created specifically for an individual customer.

These may include personalised spiritual artwork, personalised zodiac artwork, astrology material and other custom-created content.

Different statutory cancellation rules may apply to goods made to a customer's specifications or clearly personalised goods.

Where an applicable statutory exception applies, the normal change-of-mind cancellation right may not apply once the personalised product has been ordered or created.

This does not remove your statutory rights where a personalised product is faulty, not as described or otherwise fails to meet applicable legal requirements.

12. Courses and Programmes

Cancellation and refund arrangements for courses or longer programmes may depend upon when the course begins, whether course materials have already been supplied, whether digital content has been accessed, how much of the service has already been provided, whether the customer requested performance during a statutory cancellation period, and the customer's applicable statutory rights.

Where a particular course or programme has additional cancellation arrangements, these will be communicated before purchase where appropriate.

13. Refund Processing

Where a refund is due, we will arrange the refund using an appropriate payment method.

Where reasonably possible, refunds will normally be returned through the original payment method.

The time taken for funds to appear in your account after a refund has been processed may depend upon the payment provider or financial institution involved.

Where payment was processed through Stripe, Stripe and your bank or card provider may have their own processing times.

14. Exceptional Circumstances

We recognise that genuine emergencies and exceptional circumstances can occur.

Where appropriate, Angelic Connections3 may exercise reasonable discretion when considering a late cancellation, missed appointment or rescheduling request.

Any discretion exercised in one case does not automatically create an entitlement to the same outcome in another case.

15. Refunds Where a Service Is Not Provided Properly

Nothing in this policy removes your statutory rights if a service is not provided with the standard required under applicable UK consumer law.

Where a service is not provided with reasonable care and skill or otherwise fails to meet applicable legal requirements, you may have statutory remedies.

These rights are separate from a change-of-mind cancellation or a customer's failure to attend an appointment.

16. How to Contact Us

If you need to cancel or reschedule an appointment, request a refund where applicable, or discuss exceptional circumstances, please contact:

Angelic Connections3

Website: angelicconnections3.com

Email: support@AngelicConnection3.com

Please include sufficient information for us to identify your booking, such as your name and appointment date.

17. Changes to This Policy

We may update this Cancellation, Rescheduling & Refund Policy from time to time to reflect changes to our services, booking arrangements or applicable legal requirements.

The latest version will be published on our website and the “Last updated” date will be amended accordingly.

Changes will not be used retrospectively to remove statutory or contractual rights that already apply to an existing booking.